Refund policy
Refund & Return Policy
At Gracefully Chasing, we take great care in creating pieces that reflect beauty, purpose, and intention. Each item is thoughtfully designed and crafted, and we hope you love what you receive. However, we understand that sometimes things don’t go as planned.
To ensure clarity and fairness, our policy is guided by the Australian Consumer Law while also prioritising hygiene and your peace of mind.
Change of Mind & Hygiene Policy
Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind on hijabs, headwear, or any worn items. This includes situations such as selecting the wrong colour, style, or simply changing your mind after purchase.
We hope you understand this is to protect the health and safety of all our customers.
Faulty Items
If your item arrives damaged, faulty, or not as described, you are entitled to a refund, exchange, or repair as outlined by the Australian Consumer Law.
To process a faulty item return:
- Please email us at gracefullychasing@gmail.com within 7 days of receiving your order - in your email, please include:
- Your order number
- A brief description of the issue
- Clear photos or video showing the fault
Our team will review your request and assist you with the next steps, including where to return the item (if applicable).
Returns Process for Faulty Items
If your return is approved:
- We will provide instructions on where to send the faulty item.
- The item must be unworn, unused, and returned in its original packaging where possible.
- Once received and inspected, we will process your refund or exchange promptly.
Please note: We do not cover return postage costs unless the item is confirmed as faulty.
Colour & Appearance Disclaimer
While we do our best to accurately represent each item, please be aware that colours and textures may appear slightly different in person due to lighting, screen settings, and photography. These slight differences do not qualify as faults under Australian Consumer Law.
We encourage you to read product descriptions carefully and reach out with any questions before purchasing.
Thank You
Thank you for supporting a modest wear brand built on intention, grace, and purpose. We are committed to ensuring your experience with Gracefully Chasing is as beautiful as the pieces we create.
If you have any questions, concerns, or need assistance, please don’t hesitate to contact our team at gracefullychasing@gmail.com — we're here to help.